We want every appointment to be clear, secure, and professionally handled. Please review these terms before submitting an appointment request. A request is not confirmed until Prime Class Notary has reviewed and accepted it in writing.
Submitting a date and time is a request only. Appointments are subject to availability, review of the requested service, jurisdictional eligibility, platform compatibility, signer requirements, and any required lender, title, settlement, or underwriter approval. Your appointment is confirmed only when Prime Class Notary sends written confirmation.
Refunds are returned to the original payment method where possible. Processing times depend on the payment provider and financial institution.
Please arrive on time and ensure all required signers are present. If you expect to be late, contact us immediately. A session may be treated as a no-show if the signer has not joined or responded within 15 minutes of the scheduled start and we have been unable to reach them. We will review the circumstances and any work or third-party costs already incurred before determining any amount that may lawfully be retained. A no-show does not authorize a charge beyond the amount lawfully agreed and disclosed in advance.
Each signer must meet the applicable legal requirements, present acceptable identification, have the required technology and internet access, and successfully complete the remote platform's identity verification and credential checks. If a required check fails, the notarization cannot proceed. We may pause or decline a session when legal, jurisdictional, identity, or platform requirements are not satisfied.
Do not send loan packages, government ID images, account numbers, or confidential documents through the public website form or ordinary email. After an assignment is accepted, use the secure platform or document portal identified in your instructions. Customers are responsible for providing complete, accurate documents and any required signing instructions in time for the appointment.
Electronic return is arranged through the agreed secure channel. Same-business-day delivery is a target when the assignment is accepted, complete documents and instructions arrive in time, the signing and quality review are completed, and the receiving party and transaction permit electronic delivery. Delivery timing may be affected by third-party systems, incomplete packages, failed identity checks, or receiving-party requirements. Shipping or courier arrangements, if applicable, will be disclosed and agreed in advance.
The appointment description will state the scheduled session allowance and any applicable time commitment. If a no-additional-time-fee promise is displayed for your accepted service, Prime Class Notary will honor that promise for the same appointment. Additional services, new signers, separate appointments, travel, shipping, or materially changed assignment scope require advance written agreement and may be offered only where permitted by law.
Prime Class Notary provides notarial and signing-agent services only. We do not provide legal, tax, lending, title, escrow, or financial advice; prepare or select legal documents; explain the legal effect of documents; guarantee lender acceptance, loan funding, or closing; or alter a document's content. Remote notarization is performed only when permitted by applicable law and approved by the relevant parties.
We use contact information to respond to inquiries, coordinate appointments, provide service updates, and manage accepted assignments. Please do not include sensitive personal or financial information in general inquiries. Contact us at info@primeclassnotary.online or 888-837-8039 for policy questions or to request a cancellation or reschedule.